Refund policy

We Shop U

Last Updated: November 17, 2025

At We Shop U, every item is carefully inspected, photographed, and documented before it is sold.

Due to the nature of our products and the strict quality-control standards we apply, all sales are final.

This means:

  • We do not accept returns.

  • We do not accept exchanges.

  • We do not offer refunds—full or partial.

By making a purchase on We Shop U, the customer confirms that they have read, understood, and accepted this policy.

1. Exceptions: Damaged, Defective, or Incorrect Items

A solution may be considered only in the following cases:

  • The item arrived damaged.

  • The item arrived defective.

  • The item received does not match the original order (wrong model, color, or size).

To request a review, the customer must:

a. Report the issue within the first 24 hours after delivery.
b. Provide all of the following evidence:

  • A full unboxing video (mandatory, continuous, from the moment the package is sealed).

  • Clear photos of the item.

  • Photos of the packaging and shipping label.

  • A detailed description of the issue.

Claims without a continuous unboxing video cannot be evaluated.

We Shop U reserves the right to approve or reject any claim if the evidence is insufficient or if the product shows signs of use, alteration, post-delivery damage, or improper handling.

2. Damaged or Defective Products

If the claim is approved, We Shop U may offer:

  • A replacement (if stock is available),

  • Store credit, or

  • A refund, only if the above options are not possible.

All solutions are determined on a case-by-case basis.

3. “Showroom Edition” and Preloved Products

Due to the nature of second-hand, preloved, or showroom items:

Minor signs of previous use are not considered defects.

Normal acceptable conditions include:

  • Light signs of wear

  • Minor marks

  • Micro-scratches

  • Natural material variations

  • Slight handling traces

Differences in personal perception do not qualify as defects or grounds for return.

4. Customer Responsibility for Size Selection

Before completing a purchase, the customer is fully responsible for verifying and confirming the correct size of the selected item, including (but not limited to):

  • Footwear

  • Belts

  • Clothing

  • Adjustable accessories

  • Any item requiring specific measurements

We Shop U provides detailed information regarding sizes and product specifications, but the final decision rests solely with the customer.

Therefore:

  • We do not accept returns or refunds due to incorrect size selection.

  • We do not offer size exchanges.

  • Claims such as “it didn’t fit as expected” will not be accepted.

The customer must:

  • Know their correct size,

  • Review the measurements provided in the product description,

  • Compare them with their own items, and

  • Contact us prior to purchase if unsure.

An incorrectly selected size does not constitute damage, defect, shipping error, or breach of contract by We Shop U.

5. Returns Will Not Be Accepted for the Following Reasons

  • Change of mind or personal preference

  • Subjective opinions about color, texture, scent, or condition

  • Size does not fit as expected

  • Damage caused after delivery

  • Claims without proper evidence or without a full unboxing video

  • Delivery or courier-related issues outside We Shop U’s control

  • Authenticity concerns without certified evidence from an authorized third-party authenticator

6. Orders Lost or Delayed by Courier

We Shop U is not responsible for:

  • Delays caused by the carrier

  • Failed deliveries

  • Packages held by customs

  • Incorrect or incomplete addresses provided by the customer

Once the carrier marks the package as delivered, responsibility transfers to the customer.

7. Cancellations

Once an order has been placed and payment has been processed:

  • Cancellations are not accepted.

  • Refunds will not be issued for cancellations, as our processing is automatic and immediate.

8. Personalized or Custom-Made Items

Made-to-order or personalized items are non-refundable under all circumstances, unless they arrive damaged or incorrect.

9. Contact for Authorized Claims

If your request meets the requirements of this policy, you may contact us:

Email: management@weshopu.us

Phone: +1 (786) 930-7743

Our team will evaluate your case and respond within a reasonable time.